FAQ's

Great news for online shoppers! If your order from our online shop totals R1000 or more, shipping is completely free. This means you can save money and enjoy the convenience of having your purchases delivered right to your door.

Our online shop offers flexible shipping with an estimated delivery time of 3-5 days. Keep in mind that actual delivery times may vary depending on your location and other factors beyond our control. Our team is committed to providing you with the best possible service and timely delivery of your purchases.

After placing an order, we’ll process it promptly, verifying payment, packing items, and preparing for shipment. You’ll receive an email with tracking information to monitor your shipment’s status and delivery date. Contact us anytime if you need assistance or have concerns – we’re here to help!

Yes, you will receive an invoice for your order via email. We will send you a detailed breakdown of your purchase, including the total amount paid, any applicable taxes, and shipping charges. If you have any questions or concerns about your invoice, please contact us and we’ll be happy to assist
you.

Once you place an order, we will process the payment right away using the payment method you selected at checkout. The exact timing of when the payment will be taken from your bank account may vary depending on your bank’s processing times. If you have any questions or concerns about the payment process, please contact us and we’ll be happy to assist you.

A wishlist is a feature on e-commerce websites that lets you save items for future reference without committing to a purchase.

It’s a useful tool for keeping track of items you’re interested in buying or sharing with others. Some online shops may also offer exclusive discounts or promotions for items on your wishlist.

If you receive a damaged or wrong product, contact us immediately for assistance with a return or exchange. We may ask for photographic evidence of the issue. Our team is committed to resolving the issue promptly and ensuring your satisfaction.

You may be able to change or cancel your order depending on its status and our policies. Contact us promptly if you need to make changes or cancellations. Please review your order carefully before submitting it to avoid any issues.

Package tracking is a service that lets you track your order’s status and location during shipping. You’ll receive a tracking number once your order is processed and shipped, which you can use to monitor delivery progress. Access tracking information through the carrier’s website or a tracking link provided in your order confirmation.